Privacy Policy

1. Scope

This Privacy Policy applies to dennisgatesmusic.com, Open Gates software and related services, worship ministry resources, email communications, and support interactions operated by Dennis Gates (collectively, the “Services”).

2. Information We Collect

Information you provide

• Contact information: your name, email address, church or organization, and other details you submit through a form or support request.
• Account information: login and profile details if an Open Gates account is offered.
• Communications: messages, feedback, survey responses, and support correspondence.
• Service content: information you choose to enter, upload, or create in Open Gates, such as presentation, lyric, schedule, team, or service-planning content.
• Transaction information: purchase, subscription, and billing records. Payment-card details are handled by the applicable payment processor; we generally do not receive complete card numbers.

Information collected automatically

When you use the Services, our systems and service providers may collect device and usage information such as IP address, browser type, operating system, referring page, pages viewed, approximate location derived from IP address, dates and times of access, error reports, and diagnostic or security logs.

Cookies and similar technologies

We and our service providers may use cookies, local storage, and similar technologies for essential functionality, security, preferences, performance, and understanding use of the Services. You can control many of these technologies through your browser settings, although disabling them may affect functionality.

3. How We Use Information

We may use information to provide and improve the Services; create and manage accounts; process transactions; deliver requested downloads and resources; provide customer support; communicate about service, security, or policy updates; send ministry resources or marketing when permitted; personalize features; monitor reliability; prevent fraud or misuse; enforce our agreements; and comply with law.

4. Email Communications

If you ask to receive worship ministry tools, updates, or other email communications, we use your contact information to send them. You may unsubscribe from promotional email at any time using the link in the message or by contacting us. We may still send non-promotional messages needed to provide an account, purchase, security notice, or requested support.

5. How We Disclose Information

We may disclose information to vendors that help us operate the Services, including website hosting, cloud infrastructure, software delivery, analytics, email delivery, customer support, data storage, security, and payment processing. We may also disclose information when required by law; to protect rights, safety, and security; in connection with a merger, financing, sale, or transfer of all or part of the business; or with your direction or consent.

We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and protect the Services. Retention periods vary depending on the type of information and why it was collected.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Privacy Rights

You may ask to access, correct, or delete personal information we maintain about you, or object to or restrict certain processing, by emailing us. Depending on where you live, applicable law may provide additional rights. We may need to verify your request and may retain information where permitted or required by law.

9. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so we can review and address the situation.

10. Third-Party Services and Links

The Services may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

11. International Use

If you use the Services outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Those countries may have different data-protection laws than your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with a new effective date and provide additional notice when required by law.

13. Contact Us

Questions or privacy requests may be sent to dennisgatesmusic@gmail.com.